Last Updated: 2026/04/22

Company Name: 陕西喜峻峰橙商贸有限公司

Legal Representative:郑雪梅

Tel: +86 19247214464

Email: service@mail.suxcnr.com

Unified Social Credit Code:91611101MAK5DU4W8R

Company Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室H1061

Date of Establishment：2026-01-15

Welcome to suxcnr! We are committed to providing our Malaysian customers with a superior shopping experience and high-quality service. If you are not satisfied with the department store products you purchased, we will protect your rights through our flexible return and exchange policy. Please read the following policy carefully to ensure a smooth return and exchange process.

Details of the Return and Exchange Policy

1. Conditions for Returns and Exchanges

1. Items must be unused, kept in their original packaging, and include all original tags.
2. Customers must submit a return or exchange request within 7 days of receiving the item.
3. The following items cannot be returned or exchanged:

• Customized or personalized items
• Opened and worn lingerie or swimwear

2. Return and Exchange Process

1. Submit a Request:Contact us via customer service email service@mail.suxcnr.com or phone +86 19247214464 to submit your return or exchange request.
2. Obtain Approval:We will review your request within 1-2 business days and send return and exchange instructions along with an authorization code via email.
3. Return Shipment:Send the item to our company address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室H1061, and ensure the return authorization code is clearly noted.
4. Refund Process:After receiving and inspecting the returned item, the refund will be processed and credited within 15 business days.

3. Important Notes

• Unless the return or exchange is due to a product defect or error, shipping costs for delivery and return are borne by the customer.
• If you choose to exchange, we will promptly arrange shipment of the new item once the return is received.

4. Customer Support

If you have any questions, please refer to the customer service hours below to contact us. Our team will be happy to assist you:

Return and exchange address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室H1061